Privacy Policy

Effective Date: 04/17/2023

At Desi Delivery VT (“Company,” “we,” “us,” or “our”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our marketplace platform. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

A. Personal Information

Account Information: Name, email address, phone number, and mailing address when you register, make a purchase, or interact with our services.
Payment Information: Payment details such as credit card numbers, billing addresses, and related transaction details. Payment information is securely processed through third-party payment processors.
Identity Verification Information: In certain cases, we may collect identity verification details such as government-issued identification for compliance and fraud prevention purposes.

B. Non-Personal Information

Device Information: IP address, browser type, operating system, device type, and other technical data when you access our website.
Usage Data: Information about how you use our website, such as pages visited, time spent, referring/exit URLs, and actions taken.

C. Vendor Information

If you are a vendor onboarding onto our platform, we may collect additional details, including:

Business name, address, and contact information.
Tax identification numbers, bank account details, and other relevant business documentation.
Details of products or services offered through our marketplace.

D. Location Information

With your consent, we may collect geolocation data to enhance our delivery services and provide location-based offers.

E. Communications Data

Any information you provide through customer support requests, feedback, or other forms of communication with us.

2. How We Use Your Information

We use the information collected for the following purposes:

To Provide Services: Facilitate account creation, order processing, payment handling, delivery, and customer support.
Vendor Management: Onboard vendors, process payouts, monitor compliance, and maintain vendor profiles.
Improve User Experience: Analyze website performance, troubleshoot technical issues, and optimize our offerings.
Marketing and Communication: Send promotional offers, updates, newsletters, and service-related announcements, subject to your preferences.
Personalization: Tailor our services, recommendations, and advertisements based on your preferences and usage patterns.
Fraud Prevention and Security: Detect, prevent, and address fraudulent or unauthorized activities.
Legal Compliance: Meet legal and regulatory obligations, resolve disputes, and enforce our terms and conditions.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following scenarios:

A. Service Providers

We work with third-party vendors and service providers to perform services on our behalf, including:

Payment processing.
Order fulfillment and delivery.
IT infrastructure and website hosting.
Analytics and performance monitoring.

B. Vendors and Sellers

When you place an order, relevant information is shared with the respective vendor or seller to fulfill your purchase, process returns, or address inquiries.

C. Legal Obligations

We may disclose your information to comply with applicable laws, regulations, or legal processes, including:

Subpoenas, court orders, or law enforcement requests.
Protecting the rights, property, or safety of our users, employees, or others.

D. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any changes affecting your information.

E. Consent-Based Sharing

We may share your information with third parties when you provide explicit consent for such sharing.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our website. These technologies allow us to:

Remember your preferences and login details.
Analyze website usage and performance.
Provide personalized content and targeted advertisements.

Types of Cookies Used

Essential Cookies: Required for the operation of our website.
Performance Cookies: Help us understand how users interact with our site.
Advertising Cookies: Deliver relevant advertisements based on your browsing activity.

Managing Cookies

You can control cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement robust security measures to protect your personal information, including:

Encryption of sensitive data during transmission.
Regular security audits and monitoring.
Access controls to limit access to your data.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Please take precautions to safeguard your own information.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to certain limitations.
Data Portability: Request a copy of your data in a machine-readable format.
Opt-Out: Opt out of receiving marketing communications.
Withdraw Consent: Withdraw any consent you have given us for processing your data.

To exercise these rights, please contact us at [Insert Contact Email Address].

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly. Parents or guardians may contact us to request the removal of such data.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

If you access our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other jurisdictions. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” Continued use of our services constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Desi Delivery VT
Email: info@desideliveryvt.com
Phone: 802 5563055

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.