General Questions
Q: What are your store hours?
A: We operate exclusively online and do not offer in-store purchases. However, our convenient Pickup service is available from 10:30 am to 8:00 pm every day of the week, including weekends and holidays.
Q: Do you offer home delivery?
A: Yes, we offer home delivery to all our customers within Vermont.
Q: In what states do you ship?
A: We provide personal delivery only within Vermont. However, we ship across the United States via USPS.
Q: Do you provide free delivery?
A: Yes, we offer free delivery. Free delivery and shipping details can be found on the checkout page.
Q: What kind of payment options do you accept?
A: We accept all major credit and debit cards, as well as cash, checks, Venmo, and other mobile payment methods.
Q: How does the return/refund process work?
A: Please refer to our Return and Refund Policy for detailed information. [CLICK HERE]
Q: How does the reward point system work?
A: Our reward point system is designed to help you save while you shop:
- Earn 50 points when you create an account or become a free member.
- Earn 50 points when you refer friends or family using your unique referral link (available under the “My Points” section in “My Account”).
- Earn 1 point for every $10 spent on our store.
- Every 10 points equal $1.
- Redeem your points at checkout to save money.
Vendor-Specific Questions
Q: I’m a vendor. How can I join Desi Delivery VT?
A: We welcome vendors who wish to showcase their products on our marketplace. To get started, please email us at info@desideliveryvt.com with details about your business, and we’ll guide you through the onboarding process.
Q: Are there any fees for vendors to join your platform?
A: Yes, we charge a nominal commission on sales made through our platform. For a detailed breakdown of vendor fees and terms, please contact us at info@desideliveryvt.com.
Q: Can vendors manage their own inventory?
A: Absolutely. As a vendor on our platform, you will have access to a dedicated dashboard to manage your inventory, update product listings, and track orders.
Q: Do you cater to bulk orders for vendors or restaurateurs?
A: Yes, we cater to bulk orders. Please email info@desideliveryvt.com with your requirements, and we’ll provide more information.
Shipping and Delivery Questions
Q: How are shipping rates calculated?
A: Shipping rates are calculated based on the weight, dimensions, and destination of your order. Final shipping costs are displayed at checkout.
Q: What happens if my package is lost or damaged during shipping?
A: If your package is lost or damaged during transit, please contact our support team immediately at info@desideliveryvt.com. We will work with the carrier to resolve the issue promptly.
Additional Questions
Q: Do you offer corporate or custom gifting solutions?
A: Yes, we provide custom and corporate gifting solutions. Please email info@desideliveryvt.com with your requirements, and we’ll assist you.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.
Q: What is your cancellation policy?
A: Orders can be canceled before they are shipped. Once shipped, cancellations are treated as returns and are subject to our Return and Refund Policy.
Q: How can I contact customer support?
A: You can reach our customer support team by emailing info@desideliveryvt.com or calling _+1 (802) 556 3055.
