Effective Date: 04/17/2023
At Desi Delivery VT (“we,” “our,” or “us”), customer satisfaction is our priority. This Return and Refund Policy outlines the terms and conditions for returning items and requesting refunds when purchasing through our platform. By using our services, you agree to this policy.
1. Eligibility for Returns
To ensure clarity and fairness, returns will be accepted under the following conditions:
A. General Eligibility
- The item must be returned within 1 day from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Perishable items, including but not limited to fresh produce, dairy products, and flour, are not eligible for return unless defective or damaged upon receipt.
- Items marked “final sale” are not eligible for return unless defective or damaged upon receipt.
B. Defective or Damaged Items
- If an item is received damaged, defective, or incorrect, you must notify us within 1 day of delivery by contacting our customer support team at info@desideliveryvt.com
- We may request photographic evidence to process your return.
C. Non-Returnable Items
The following items are not eligible for returns:
- Opened or partially consumed perishable goods, including fresh produce, dairy products, and flour.
- Gift cards and promotional items.
- Items without proof of purchase.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Notify our customer support team at info@desideliveryvt.com with your order number, details of the item(s), and the reason for the return.
- Receive Authorization: Our team will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and instructions.
- Ship the Item: Pack the item securely and ship it to the address provided. Ensure the RMA number is clearly visible on the package.
- Customers are responsible for return shipping costs unless the item was defective or incorrectly delivered.
- Inspection and Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
3. Refund Policy
Refunds will be processed under the following guidelines:
A. Refund Eligibility
- Approved returns will be refunded to the original payment method used during purchase.
- Refunds will be issued within 5-7 business days after the return is inspected and approved.
B. Partial Refunds
Partial refunds may be issued in the following cases:
- Items returned after the designated return window but within a reasonable timeframe.
- Items not returned in original condition, including missing packaging or components.
C. Refund Exceptions
Refunds will not be issued for:
- Items explicitly marked as non-refundable during purchase.
- Perishable goods, including fresh produce, dairy products, and flour, unless defective or damaged.
- Shipping charges, unless the return is due to an error or defect caused by Desi Delivery VT.
4. Cancellations
Orders may be canceled under the following conditions:
- Before Shipment: Orders can be canceled before they are shipped by contacting our customer support team.
- After Shipment: Once an order is shipped, cancellation requests will be treated as returns and subject to this policy’s terms.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.
6. Vendor-Specific Policies
As Desi Delivery VT is a marketplace with multiple vendors, certain items may be subject to vendor-specific return policies. Please refer to the product description or contact customer support for clarification.
7. Disputes and Escalations
If you are dissatisfied with the resolution provided under this policy, you may escalate your concern by contacting [Insert Escalation Contact Details]. We are committed to addressing your concerns promptly and fairly.
8. Contact Us
If you have questions or need assistance with returns and refunds, please contact us:
Desi Delivery VT
Email: info@desideliveryvt.com
Phone: 802 5563055
Address: Williston, Vermont, USA
By purchasing through Desi Delivery VT, you acknowledge that you have read and understood this Return and Refund Policy and agree to its terms..
